Website development services Terms and Conditions
In an effort to provide full support to clients Ibis Cloud offers professional web development services from your selected template. This service forms part of a complete service and is aimed to get you online as soon as possible. All developments by Ibis Cloud are based on a 7 page design ( or one scrolling page with separate sections) unless stipulated otherwise at the point of sale.
1.1 You agree that in the provision of web development services by us we may utilise the services of third party contractors, and that we may pass on to such contractors any information or materials, including design brief and content, provided to us by you.
1.2 You are responsible to keep a copy of any existing Web Site which we may replace pursuant to the provision of web design services including all databases and hosted files. Ibis Cloud can provide an archival solution for your existing website at our standard commercial rates.
1.3 We are not responsible for the contents of any Web Site we develop for you, and upon publication you must satisfy yourselves that the Web Site will comply with all applicable laws, and codes of practice governing the use of Web Sites and related services. This includes the intellectual property and copyright ownership of all material that you have provided to us. Ibis Cloud is similarly not responsible for your subsequent use of the site and your compliance within standard internet procedures
1.4 All website content must be provided by you within 1 calendar month of invoice (project commencement). If your data is not supplied within 1 month, Ibis Cloud reserves the right to place your project on administrative hold. If no data is supplied within 2 months of invoice, the project will be cancelled and subject to cancellation fees.
1.5 You must provide complete feedback within 14 calendar days during design concept and production review. If no feedback is provided within this time, Ibis Cloud reserves the right to move forward with the project, assuming no changes have been requested and that work is accepted in its current form. Any changes requested past this time are subject to our standard rates of £55 per hour or part thereof.
1.6 You may request an Administrative Hold of your project for up to 6 months at a cost of £100. We will stop working on the project until you advise us that you are ready to move forward. If you exceed 6 months of the project being held, we will terminate the project and all monies paid by you to us will be forfeited, with no refunds available.
1.7 If you are unhappy with your site design, you may request additional layout concepts, at a cost of £55 per layout, with full payment required upfront.
1.8 You are responsible for the digital rights to any image that you supply to us in the course of a project.
1.9 Once your website has been published, Ibis Cloud will review and repair any pre-existing code errors and/or bugs in the website if reported within 30 days of publishing. Any cosmetic changes or alterations, or code errors reported outside of this time period will be subject to additional charges at our standard commercial rates of £55 per hour or part thereof.
1.10 For website builds including open source third party CMS applications (such as WordPress or OS Commerce), website owners agree to pro-actively monitor available releases of upgrades and/or patches to secure their applications from hackers and malicious scripts. Ibis Cloud will provide an on-demand upgrade service for any such application at £55 per hour per upgrade.
1.11 Ibis Cloud warrants that the website functions to the level agreed upon at point of sale only for the server configuration where development takes place. Ibis Cloud cannot be held responsible for errors or functionality loss if the website is published and hosted on a server environment that does not match the development server specifications. In all cases websites should be hosted within the Ibis Cloud hosting facility.
1.12 If training is required once the website is complete this is charged at £150 per hour for phone training or £200 per hour for face to face training in the Ibis Cloud offices. Note: No off site training is provided.
1.13 Conditions for Template Based Design
1.13.1 There are no refunds or credits available to Template Based Design services. Any Template Based Design service sold as part of a package deal is not transferable or redeemable for cash or other services. Nor is it able to be provided on an alternate domain name.
1.13.2 Template Based Design services are only available on domain names holding an active Ibis Cloud hosting service. The service level required for the product needs to be ‘Business Hosting’ or above and will be part of a package.
1.13.3 You will be able to select from a range of pre-existing website templates, and provide customised content (text and images) for population within the website. No alteration or modification to the design template is available.
1.13.4 While providing assistance in the obtaining of a merchant facility for ecommerce sites, Ibis Cloud provide no guarantees that a bank will provide a merchant facility for your online store.
1.13.5 One round of feedback of up to 10 changes is permitted in the release process. If additional changes are requested, Ibis Cloud can make these changes on your behalf at our standard commercial development rate of £55 per hour (or part thereof).
1.13.6 After feedback has been implemented, the website will be published “as-is”. All future changes and maintenance are the responsibility of the site owner, who can edit via the comprehensive content management system.